Professional Magento Support for Your Business
So you have built your Magento online store. Next, it is crucial to maximize return on investment. To see your sales grow and customers giving positive feedbacks, you need to ensure that your web store operates perfectly and customers do not experience errors in the system’s work. After 7+ years of experience with Magento and with our exceptionally knowledgeable team that took part in the platform creation, we guarantee that our Magento Support service will guard your website from any potential problems and expediently fix current issues.
Magento Support Includes:
- Setup and Optimization
Our team of Magento experts audits each website through reviewing the code, architecture, database and server settings to ensure everything works as it should. We can also setup and optimize a Magento store from the scratch.
- Issue Prevention
Rather than waiting for things to go wrong we are constantly monitoring your website to predict and prevent issues that your store might experience. Our certified experts develop a plan to measure and eliminate the risks quickly and efficiently.
- Issue Management
We are easily reachable 24/7 via phone, email, Skype and through our ticket system. All incoming issues are quickly evaluated and assigned to our certified developers. We work to solve your issue and make sure we do it right by coordinating updates and solutions with the client.
Magento Support Solutions for Everyone
For those clients who don’t have continuous support tasks we developed Support2Go. This service is based on pay-as-you-go basis so that you don’t have to worry about unused hours: you pay in small segments and can use your prepaid hours within 12 months. Support2Go is also a great choice for companies that are not ready to purchase Support Packages, and want to try Maven’s support service before signing up for more.
- Support Packages
Our Support Packages are designed to fit the requirements of all kinds of businesses, be it a small store, a startup, an enterprise or a corporation. Our Support packages include a wide range of preventative and reactive measures to handle all possible issues your website may have.
we suggest taking a look at 4 packages
|Emergency support plan is developed to fit any businesses that don’t have constant support inquiries|
Annual Support Hours:
One time payment:
|Silver support plan is developed to provide a complex service that covers most scenarios and includes dedicated project manager|
Monthly Support Hours:
|Gold support plan is developed to provide you with a complete level of service including extra hours and business analysis service|
Established mid-size businesses
Monthly Support Hours:
|Diamond support plan is developed to provide you with a exceptional level of service with 120 support hours per month and dedicated Project Management Team|
Monthly Support Hours:
*Monthly Magento Support packages require a 12-month agreement. Hours expire at the end of each month. Some items listed above may require more hours to complete than you arrange to purchase in one month. Telephone support available during standard support hours: 9-5 Eastern M-F. Additional hours are available any given month at your current plan’s rate. Plans can be terminated with 60-day notice.
WHAT OUR CLIENTS SAY
Working with Maven has been a great experience. They are deeply knowledgeable, reliable and get things done on time. I know the job is going to get done very well when Maven is involved. We have been beyond satisfied and highly recommend their services!
The team at Maven has been incredibly responsive to our needs. We requested several unique cart features and they executed everything perfectly. The project manager was dedicated and responded to all our needs immediately. We look forward to working with Maven on a continuous basis and on future projects.
I wanted to let you know that I have never experienced such great professional service from other developers like I did from your company. Especially Sergey, he has been so patient with me from beginning to end, I’m truly thankful for being your client.
With Maven we cooperate few years already. They are fully engaged in the technical support of our online store. And we completely satisfied with the quality of work, terms and quality of service. Thanks to a dedicated account manager we have a feeling that we have our own onboard technical team, not the remote one.