Magento Support

Professional Magento Support for Your Business

So you have built your Magento online store. Next, it is crucial to maximize return on investment. To see your sales grow and customers giving positive feedbacks, you need to ensure that your web store operates perfectly and customers do not experience errors in the system’s work. After 6+ years of Magento development and support and with our exceptionally knowledgeable team that took part in the platform creation, we guarantee that our Magento Support service will guard your website from any potential problems and expediently fix current issues.


Magento Support Service Includes:

  • Setup and Optimization

    Our team of Magento experts audits each website through reviewing the code, architecture, database and server settings to ensure everything works as it should. We can also setup and optimize a Magento store from the scratch.

  • Issue Prevention

    Rather than waiting for things to go wrong we are constantly monitoring your website to predict and prevent issues that your store might experience. Our certified experts develop a plan to measure and eliminate the risks quickly and efficiently.

  • Issue Management

    We are easily reachable 24/7 via phone, email, Skype and through our ticket system. All incoming issues are quickly evaluated and assigned to our certified developers. We work to solve your issue and make sure we do it right by coordinating updates and solutions with the client.

Discuss Your Support Needs

Magento Support Solutions for Everyone

  • Support2Go

    For those clients who don’t have continuous support tasks we developed Support2Go. This service is based on pay-as-you-go basis so that you don’t have to worry about unused hours: you pay in small segments and can use your prepaid hours within 12 months. Support2Go is also a great choice for companies that are not ready to purchase Support Packages, and want to try Maven’s support service before signing up for more.

  • Support Packages

    Our Support Packages are designed to fit the requirements of all kinds of businesses, be it a small store, a startup, an enterprise or a corporation. Our Support packages include a wide range of preventative and reactive measures to handle all possible issues your website may have.

we suggest taking a look at 4 packages

Emergency Kit
Emergency support plan is developed to fit any businesses that don’t have constant support inquiries
Great for:
All businesses
16
Annual Support Hours:
  • 24/7 Site Uptime & Performance Monitoring
  • Performance-Based Service Level Agreements
  • Application Engineering Support (extensions, customizations)
  • Skill-based issue escalation and resolution
  • Support tickets
  • Email and Telephone Support
  • Dedicated Account Manager
  • Business Analysis (scheduled SEO and Site Performance Reviews)
  • Project Management Team
$800
One time payment:
Get support
Silver
Silver support plan is developed to provide a complex service that covers most scenarios and includes dedicated project manager
Great for:
Small businesses
40
Monthly Support Hours:
  • 24/7 Site Uptime & Performance Monitoring
  • Performance-Based Service Level Agreements
  • Application Engineering Support (extensions, customizations)
  • Skill-based issue escalation and resolution
  • Support tickets
  • Email and Telephone Support
  • Dedicated Account Manager
  • Business Analysis (scheduled SEO and Site Performance Reviews)
  • Project Management Team
$2100
Monthly payment:
Get support
Gold
Gold support plan is developed to provide you with a complete level of service including extra hours and business analysis service
Great for:
Established mid-size businesses
80
Monthly Support Hours:
  • 24/7 Site Uptime & Performance Monitoring
  • Performance-Based Service Level Agreements
  • Application Engineering Support (extensions, customizations)
  • Skill-based issue escalation and resolution
  • Support tickets
  • Email and Telephone Support
  • Dedicated Account Manager
  • Business Analysis (scheduled SEO and Site Performance Reviews)
  • Project Management Team
$3900
Monthly payment:
Get support
Diamond
Diamond support plan is developed to provide you with a exceptional level of service with 120 support hours per month and dedicated Project Management Team
Great for:
Large-scale enterprises
120
Monthly Support Hours:
  • 24/7 Site Uptime & Performance Monitoring
  • Performance-Based Service Level Agreements
  • Application Engineering Support (extensions, customizations)
  • Skill-based issue escalation and resolution
  • Support tickets
  • Email and Telephone Support
  • Dedicated Account Manager
  • Business Analysis (scheduled SEO and Site Performance Reviews)
  • Project Management Team
$4500
Monthly payment:
Get support

*Monthly Magento Support packages require a 12-month agreement. Hours expire at the end of each month. Some items listed above may require more hours to complete than you arrange to purchase in one month. Telephone support available during standard support hours: 9-5 Eastern M-F. Additional hours are available any given month at your current plan’s rate. Plans can be terminated with 60-day notice.

WHAT OUR CLIENTS SAY