service

Magento support

You have built your Magento online store. Now it is crucial to ensure that your web store operates perfectly:

to maximize return on investment
to see your sales grow and customers giving positive feedbacks
to be 100% confident that customers do not experience errors in the system’s work 24/7

After 9+ years of experience with Magento and with our knowledgeable team that took part in the platform creation, we guarantee that our Magento Support service will guard your website from any potential problems and expediently fix current issues.

Prevent my business risks

5 incoming requests

of our clients have protected their business

25+

features

Your 360 Degrees Magento Support will include

Setup and Optimization

The team of Magento experts audits your website through reviewing the code, architecture, database and server settings to ensure everything works as it should. We can also setup and optimize a Magento store from the scratch.

issue Prevention

Rather than waiting for things to go wrong we are constantly monitoring your website to predict and prevent issues that your store might experience. Our certified experts develop a plan to measure and eliminate the risks quickly and efficiently.

Issue Management

Your team will be reachable 24/7 via phone, email, Skype and through our ticket system. All incoming issues will be quickly evaluated and assigned to our certified developers. We work to solve your issue and make sure we do it right by coordinating updates and solutions with the client.

check support packages

packages

Check which package works best for you

Emergency Kit

Emergency support plan is
developed to fit any businesses
that don’t have constant
support inquiries

Great for
All businesses
Annual Support Hours: 16
24/7 Site Uptime & Performance Monitoring
Performance-Based Service Level Agreements
Application Engineering Support (extensions, customizations)
Skill-based issue escalation and resolution
Support tickets
Email and Telephone Support
Dedicated Account Manager
Business Analysis (scheduled SEO and Site Performance Reviews)
Project Management Team
One time payment: $800
protect my business 24/7

Silver

Silver support plan is developed to
provide a complex service that covers
most scenarios and includes dedicated
project manager

Great for
Small businesses
Monthly Support Hours: 40
24/7 Site Uptime & Performance Monitoring
Performance-Based Service Level Agreements
Application Engineering Support (extensions, customizations)
Skill-based issue escalation and resolution
Support tickets
Email and Telephone Support
Dedicated Account Manager
Business Analysis (scheduled SEO and Site Performance Reviews)
Project Management Team
One time payment: $2100
Good choice

Gold

Gold support plan is developed to
provide you with a complete level of
service including extra hours and
business analysis service

Great for
Established mid-size businesses
Monthly Support Hours: 80
24/7 Site Uptime & Performance Monitoring
Performance-Based Service Level Agreements
Application Engineering Support (extensions, customizations)
Skill-based issue escalation and resolution
Support tickets
Email and Telephone Support
Dedicated Account Manager
Business Analysis (scheduled SEO and Site Performance Reviews)
Project Management Team
One time payment: $3900
Talk to my PM

diamond

Diamond support plan is developed to
provide you with a exceptional level of
service with 120 support hours per month
and dedicated Project Management Team

Great for
Large-scale enterprises
Monthly Support Hours: 120
24/7 Site Uptime & Performance Monitoring
Performance-Based Service Level Agreements
Application Engineering Support (extensions, customizations)
Skill-based issue escalation and resolution
Support tickets
Email and Telephone Support
Dedicated Account Manager
Business Analysis (scheduled SEO and Site Performance Reviews)
Project Management Team
One time payment: $4500
Become invincible