Often salespeople perceive CRM as a tool through which the top management controls the work of sales reps. But this is a very erroneous judgment. Exactly using the CRM for eCommerce allows us to increase work efficiency and show improved results both in sales and building relationships with customers. We have prepared for you the…
The main goal of any ecommerce business is a satisfied customer. If you are not selling an utterly exclusive product, you will operate in a competitive market. Therefore, merchants spend a lot of resources on attracting new customers and retaining existing ones. The attraction is not an easy task, but for keeping them, you need…
[Update] In February 2020, according to the Built With, the Magento 1.9 platform is still used by 60,990 companies. Adobe stopped support for Magento 1 at the end of June 2020. After the release of the Magento 2 version, the Magento 1 End-of-Life was only a matter of time. Let’s see what the implications for…
2020 completely changed the approach to business management and adaptation to new market conditions. In order to further increase sales and profits, you have to be aware of the latest trends and be at arm’s length from your customers. 1. Grip the power of social influence As we said earlier, having social proof that…
No matter what business you are in you have to stand out among the competition. If you don’t sell the absolutely exclusive product, you have «to fight» for the customer anyway. While choosing the product in brick-n-mortar stores, customers can test the physical and ergonomic characteristics, colors, and eventually, the packaging. But while choosing the product…
Return Merchandise Authorization (RMA) is one of the most important areas of e-commerce solutions that cannot be ignored. In addition to the fact that the established return & refund policies help to complete the purchase process, users who have received excellent service upon return are 92% more likely to buy in this store again. …
Maven eCommerce is proud to support Dutch volunteer project – Blauw Helpt. We take care of partners’ businesses as about own. But nowadays, at the time of the coronavirus outbreak, we feel a need to support not only businesses but much more – people. People are key to every brand. It is time…
No one can deny the rapid growth of online commerce in recent times. And the coronavirus outbreak accelerates the pace of transition to online. A lot of entrepreneurs started their online business from scratch, but most of the companies apply O2O strategy. It means the migration of commerce from offline to online while keeping on…
Returns are one of the main challenges that retailers face. If the goods bought offline are returned only by 8.89% of consumers, then an indicator of eCommerce purchases reaches at least 30%. A return merchandise authorization (RMA) covers the process of returning goods to receive a refund, replacement, or repair. The strategic eCommerce partner knows…
The usual process of eCommerce growth involves the following stages: The simplest online store with a limited amount of products; Online platform based on the drop-shipping model; Marketplace with a large number of merchants. Working as a small store you have the ability to control all information about products, prices, and manage it operatively….